Hako Ensurance Service Program
Hako Ensurance Service Program
✔️Save Money – ✔️Save Time – ✔️Experience - ✔️Qualified Technicians
Ensure Peace of Mind with:
• Maximum equipment uptime
• Consistent equipment cleaning performance
• Guaranteed reduced repair and maintenance costs
| Non ESP | STD | PLUS | AAA |
| Without EnsuranceTM Program |
| Reactive Service | ✓ | ✗ | ✗ | ✗ |
| Standard labor rates | ✓ | ✗ | ✗ | ✗ |
| With EnsuranceTM Program | ||||
| Priority Customer Status | ✗ | ✓ | ✓ | ✓ |
| Reduced service and repair/breakdown labor rate | ✗ | ✓ | ✓ | ✓ |
| Travel to site included – *exemptions apply in regional areas | ✗ | ✓ | ✓ | ✓ |
| We schedule the service for you and give advance notice | ✗ | ✓ | ✓ | ✓ |
| Service conducted as per Hako service handbook | ✗ | ✓ | ✓ | ✓ |
| Breakdown calls have priority over non-ESP accounts | ✗ | ✓ | ✓ | ✓ |
| Battery Maintenance Checks | ✗ | ✓ | ✓ | ✓ |
| Engine maintenance package (oils & filters) | ✗ | ✗ | ✓ | ✓ |
| Hydraulic maintenance package (oils & filters) | ✗ | ✗ | ✓ | ✓ |
| Spark plugs (petrol/lpg only) | ✗ | ✗ | ✓ | ✓ |
| Carbon brush maintenance (for battery/electric machines) | ✗ | ✗ | ✓ | ✓ |
| Squeegees (auto scrubbers only) – up to 1 sets per year | ✗ | ✗ | ✓ | ✓ |
| Tailored Service Package Solution - can include: *conditions apply | ✗ | ✗ | ✗ | ✓ |
| Battery replacement (if required during term) | ✗ | ✗ | ✗ | ✓ |
| All Parts (including normal wear and tear for the term of the agreement) | ✗ | ✗ | ✗ | ✓ |
| ✗ | ✗ | ✗ | ✓ | |
| Minimum term of agreement - (Months) | n/a | 12 | 12 | 36-60 |
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| We are with you along the way | Program maintenance helps protect the environment | We keep an eye on those unexpected surprises | Round the clock support when you need it |